DELIVERY

We strive to provide you with the best online shopping experience possible.  All orders placed on our website ship within 24 hours of processing payment.  All orders are safely packaged, fully insured and signature required upon delivery.  

At this time, we are only able to ship items to Canada and the United States.  For more information, or to inquire whether we ship to your particular destination, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at 1.604.685.5625

Shipping Costs:

Canada

• FREE Canada Post Expedited Shipping on all orders - Estimated delivery 2-9 business days.
• CAD $29.95 flat rate for Canada Post Express Shipping - Estimated delivery 2-4 business days.
• Local Vancouver, BC shoppers have the option to pick up their order in our store

USA           

• CAD $25 Canada Post Express Shipping on all orders - Estimated delivery 2-4 business days.

Shipping Restrictions:

• Orders placed using a credit card must ship to the billing address of the credit card holder only.  
• PayPal orders are eligible to ship to a separate address provided the particular shipping address is confirmed with your PayPal account.

Taxes and Duties:

• All Canadian orders will be charged tax based on the shipping destination's provincial tax rates.  As a British Columbia, Canada based business we are required to collect tax on all Canadian orders
• Orders shipping to the USA or any other country will not be charged tax during the transaction, however, you may incur additional taxes and/or duties when the item is inspected at the border customs office of your particular destination. 

RETURNS

We want you to love your new find! 

All full priced merchandise may be returned for store credit within 14 days of the delivery date or in-store purchase date.  The item must be in its original condition, have all original tags still attached and include all original accessories and documentation.  

Please note: at this time we are not able to refund the shipping charges.

Discounted items or items marked as final sale are non-returnable. 

Return Your Items:

Online:

1. Notify us of your return and obtain an RMA number: 
   Call us:1-888-Saatchi (722.8244)
   Email us: This email address is being protected from spambots. You need JavaScript enabled to view it.
2. Package the item(s) securely with all original accessories, documentation and packaging.  Make sure all of the items are in the original condition and all of the tags still attached to the item. Please include a copy of the original invoice and the RMA number you obtained from our customer care team.
3. Mail your return to us at:
   Saatchi
   1105 Robson Street
   Vancouver, BC V6E 1B5
   Canada
   (t) 1-888-Saatchi (722.8244) - 1 (604.685.5625

In Store:

1. Simply bring the item to our store at:
   Saatchi
   1105 Robson Street
   Vancouver, BC V6E 1B5
   Canada

Returns generally take 1-3 business days to process once the item arrives at our store. The full purchase amount of the item will be applied as store credit to the shopper's account and can be used towards any future purchases at Saatchi. Please note: at this time we are not able to refund the shipping charges.

We guarantee all items sold by Saatchi to be authentic.  For more information on our authenticity policy, please visit our Authenticity page.

If you have any questions or concerns, please contact Saatchi Customer Care:

This email address is being protected from spambots. You need JavaScript enabled to view it.

(t) 1-833-Saatchi (722.8244)  - 1 (604).685.5625

We thank you for shopping with us!

Saatchi Customer Care Team